Exchange Policy
At boohooMAN, we take pride in providing our customers with premium luxury fashion, and we want
you to be completely satisfied with every purchase. We understand that occasionally,
exchanges may be necessary to ensure you receive the right product to suit your needs.
Please
review our Exchange Policy below for full details.
1. Eligibility for Exchange
○ Items must be returned for exchange within 14 days of the delivery date.
○ The item must be in new, unworn, and unwashed condition, with all
original tags and packaging intact.
○ Items that show signs of wear, damage, or have missing tags will not be
eligible for exchange.
○ Final Sale items are not eligible for exchange.
2. Exchange Process
○ To initiate an exchange, please contact our Customer Service team at
customerservice@boohooman.ng with your order number and the item
you wish to exchange.
○ Once your request is approved, we will provide instructions on how to return
your item. Please ensure items are packaged securely to prevent any
damage during return transit.
○ Shipping costs for the return are covered by the customer, except in cases
where the item was incorrect or defective upon receipt.
○ Upon receipt, all items are thoroughly inspected by our Quality Control team
to ensure they meet the exchange conditions. Items that do not meet these
criteria will be returned to you and will not be eligible for an exchange. For
items that passes QC, we will issue the exchange item within 5-7 business
days.
3. Exchanging for a Different Size or Style
○ If you wish to exchange for a different size or style, please indicate your
desired size or item in your exchange request. Availability may vary, and we
will confirm item availability before finalizing the exchange.
○ If the requested item is not available, our Customer Service team will provide
alternative options or the choice of a refund.
4. International Exchanges
○ For exchanges outside your region, please note that additional shipping fees
and longer transit times may apply. Customs duties, if applicable, are the
customer’s responsibility.
For any questions regarding our Exchange Policy, please don’t hesitate to contact us at
customerservice@boohooman.ng
